Practicing Work Etiquette

Office etiquette is an act that helps smoothen the wheels of daily interaction within the office. Getting along with people you’d probably never ask home to dinner is essential for good work outcomes and a happy co-existence, and it’s office etiquette that ensures this even where there is mutual dislike or disinterest. Moreover, office etiquette […]

Effective Communication In The Workplace

Effective communication involves the various methods of relaying a message across. Effective communication ultimately produces a successful exchange of information, accompanied by emotional understanding, empathy and ability to put oneself in others’ shoes. In order for effective communication to take place in an organization, there are six techniques which must be followed. We all know […]

Critical Thinking And Organizational Development And Their Effect On The Workplace

Organizational Development (OD) is a planned, systematic approach to improving organizational effectiveness – one that aligns strategy, people and processes. To achieve the desired goals of high performance and competitive advantage and to accomplish more successful organizational change and performance. Critical thinking according to Wikipedia is the objective analysis of facts to form a judgement. […]

Change Leadership And Its Effect On Continuous Quality Improvement

There’s leading through normal times, and then there’s leading your organization through a change. You might be tempted to say that there’s no difference between change leadership and everyday leadership, but that would be naïve. Change leadership has its own demands and requires a different mindset and an extra set of capabilities in order to […]

MYSTERY SHOPPING: WHY?

Previously, we discussed mystery shopping and what it is all about. Today, our focus would be on the benefits brands can get by carrying out mystery shopping services. Some of the benefits a brand can get from mystery shopping includes: Monitoring Service and Performance: with mystery shopping, an organization can easily monitor and measure its […]

What Is Mystery Shopping?

Many times, when sales are down in an organization, we are quick to attribute it to the economy or poor marketing efforts. But nobody’s mind ever goes to the issue of poor customer service. How does your staff treat clients during the buying process? How do they attend to them when they have issues with […]