June 21, 2017

Customer Service As A Marketing Tool

‘The customer is always right’. That is one adage we all have been hearing all our lives. But in actual fact, the customer is not always […]
June 14, 2017

Change Leadership And Its Effect On Continuous Quality Improvement

There’s leading through normal times, and then there’s leading your organization through a change. You might be tempted to say that there’s no difference between change […]