When you understand and can control your own emotional responses, you become less susceptible to mood swings or counterproductive reactions to frustrating situations. Allowing your anger or panic to get the better of you forces your mind to race, and prevents you from thinking rationally, or focusing on objectives one by one; this wastes time and instantly compromises your productivity. Instead, it’s better to recognize where those “hot” emotions are coming from, bring them under control and proceed as calmly as possible.
According to psychologytoday.com, emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or calming down other people.
Most leaders have been taught to ignore their emotions as well as the emotions of their coworkers. When this is done, you find that no matter how structured the organization in question is, it seldom falls apart, and at times in an irreparable fashion, this is because, even though we must realistically accept that all organizations are created to make profit, the emotional status of the people working at generating this profit is key to achieving it. You can only achieve success when you learn how to deal with people.
According to Daniel Goleman, an American psychologist who helped to popularize emotional intelligence, there are five key elements to it, the more you, as a leader manage each of these areas, the higher your emotional intelligence. According to mindtools.com, let’s look at each element in more detail and examine how you can grow as a leader: