Mystery Shopping Service

Mystery Shopping Service is the practice of using trained “shoppers” to anonymously evaluate customer service operations, employee integrity, merchandising and product quality. It is about visiting your business premises, posing as customers and evaluating the service. It is also a veritable tool for assessing staff adherence to customer service techniques, laid-down processes and procedures and also for developing training programmes tailored at improving customer service.
Our mystery shopping involves the recording of both audio and video at every shopping location, although either could be saved separately if demanded by the client.Below are synopses of some of the Mystery Shopping Services we offer:
Bench marking Evaluation
Interaction Evaluation
Conformance Evaluation
Internet Performance
Evaluation
Merchandising Audits
Price Audit
Specific Individual
Evaluations
Some of the benefits your organisation will derive from adopting the Mystery Shopping Scheme
include;
- Understand your customers
- Improved customer retention and service levels.
- Check staff performance and focus on service
- Resolves employee integrity issues
- Ongoing objective analysis of service performance
- Keep your clients satisfied, every time
- Increase your sales figures
- Monitoring your cash management process
- Improve stock inventory
- Increase customer loyalty
- Improve your brand image
- Survey and beat your competitors
- Educational tool for staff training & development