Mystery Shopping Service is the practice of using trained “shoppers” to anonymously evaluate customer service operations, employee integrity, merchandising and product quality. It is about visiting your business premises, posing as customers and evaluating the service. It is also a veritable tool for assessing staff adherence to customer service techniques, laid-down processes and procedures and also for developing training programs tailored at improving customer service.

Our mystery shopping involves the recording of both audio and video at every shopping location, although either could be saved separately if demanded by the client. Below are synopses of some of the Mystery Shopping Services we offer:

  • Bench marking Evaluation
  • Interaction Evaluation
  • Conformance Evaluation
  • Internet Performance Evaluation
  • Merchandising Audits
  • Price Audit
  • Specific Individual Evaluations
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